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We transformed and proactively manage the entire IT strategy of one of the UK’s leading peer support networks for business leaders.

Since 2009, The Alternative Board has connected business owners across the UK and worldwide. With 55 facilitators running boards across the country, more than 450 members enjoy peer advice to help meet their personal and business objectives.

Access to advisory boards, one-to-one business coaching, business planning software, knowledge sharing — TAB has helped over 25,000 business owners globally meet their goals, tackling challenges and thriving together. They’re growing, too.

Just as they help business owners to succeed, here’s how we put them in the perfect position to grow and adapt, with a modern, proactive IT strategy and ongoing support plan — onboarding them from their existing managed service provider.

We delivered:

A seamless, smooth transition from their existing IT provider.

A robust, secure IT environment that delivers enterprise quality connectivity internally and externally.

Ongoing proactive management, support and guidance on every aspect of their IT in line with their business goals.

“Before engaging We Are Your IT, we felt we were always on the back foot with our IT, reacting to problems as they arose, and never quite feeling like we were getting the most out of our systems.

“As a business with both Head Office requirements and the remote needs of our franchisees to consider, We Are Your IT don’t just offer ‘one-size-fits-all’ support — from the very beginning of our relationship, we’ve worked together to understand what we need and what we can achieve — it’s an ongoing journey that we feel thoroughly supported on.”

Mags Fuller

Finance Director, The Alternative Board

The challenge

With over 55 franchisees across the country and remote working a feature of their business model, The Alternative Board has a particular need for a cohesive IT infrastructure to support, grow and develop the network. Digital communications play an important role in the success of the services offered to members.

Having reviewed their IT needs as a business — TAB felt that they needed a more integrated approach to their IT support from ideas for fixing day-to-day issues to developing their IT operations (particularly at the head office, crucial for the business’ IT success). 

Having just moved into a smart new head office in Leeds, SharePoint underpinned business communications, and was critical to future business success. The existing system setup, whilst functional, was lacking some fineness in a few areas. TAB wasn’t maximising its software licensing investment.

They needed a provider that was attentive to their needs, integrated and supportive of their network growth and, importantly, proactive in providing solutions.

Our solution

We really got to know TAB’s needs, designing and implementing a robust, secure IT environment that could deliver enterprise quality connectivity. This involved a new leased line that was set up to work with the pre-existing internal business network and an internal network including WiFi access to deliver connectivity around the building.

Having reviewed licensing, hardware and device requirements, we also introduced a layered approach to cybersecurity (Office 365 email controls, firewall and malware protection) and remote support software for streamlined head office support.  Finally, we implement a robust backup and disaster recovery system to protect the business against data failure and ransomware compromise — should the worst happen.

For continuity, the final phase was adding The Alternative Board on to a bespoke monthly support plan. This positions us perfectly to flexibly manage the comprehensive IT needs of the business effectively.

This goes beyond simply fixing issues (although we do that too, of course!) — this monthly ‘retainer’ provides us with an all-encompassing understanding of all IT issues. It empowers us to proactively design smarter, added-value solutions to meet growing business needs.

The results

Choosing to switch IT MSPs can be intimidating business. There’s so much at stake; it can feel easier to remain in an unhappy relationship, even if you don’t feel you’re getting true value for money. Then, there’s always the fear that after the ‘honeymoon period’ ends, the enthusiasm and ideas dry up… 

So, although TAB are finally enjoying a seamless, enterprise-grade IT experience, we’re not done there. We pride ourselves as being a continued extension of TAB’s in-house team, providing ongoing management, proactive support and guidance on every aspect of their IT strategy — so they no longer strictly require any in-house IT expertise!

We can’t wait to continue supporting TAB’s growth and success, just as they help business owners in their peer support network to thrive.

We Are Your IT: helping businesses to succeed with their IT.

We repair. We maintain. We support. We’re here to be the IT extension of your business or organisation.

From cybersecurity to WiFi connectivity and networking to cloud-based solutions, our team provide fully-managed IT services to organisations of all sizes, shapes and sectors.

Call on 20 years of expertise and take your IT to the next level.