When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.
Personal data means any information about an individual from which that person can be identified. We collect it because it helps us run our business and serve you better. We may collect and process the following data about you:
Information that you provide by filling in forms on our site. This includes information provided at the time of requesting any services. We may also ask you for information if you report a problem with our site.
If you contact us, we may keep a record of that correspondence but only for the following purposes:
We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data.
Complete information about the cookies we may set on your browser appears below. To obtain further information about cookies (including how to set your browser to reject cookies), you can visit the website www.allaboutcookies.org
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. We do this for example, to show the number of visitors to the various parts of the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. The information is used to evaluate visitors' use of the website and to compile statistical reports on website activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
If people contact us via social media we will not retain their details by reason of that contact, but will only do so when we are in more direct contact, in which case the other provisions of this Policy apply.
Our websites include links to third-party social media sites, applications and plug-ins. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. These other organisations may use information about your visit to our websites. For more information on how these organisations use information, please read their privacy policies. We do not control these third-party websites and are not responsible for their privacy statements.
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only use your personal data when you agree that we can or else the law allows us to. Our newsgathering activities have been covered in section 1 above. The law further recognises that a business can properly use personal data to meet its legal obligations and perform contracts with its customers. We can also lawfully use your personal data if it is necessary for our legitimate business interests, provided the use does not interfere unduly with the rights of individuals. Where we rely on our legitimate interests to use your personal data, we will have weighed up any impact the use may have on you and limited our use only to what is necessary. We will explain why the processing is in our legitimate interests if you ask and you can object if you want to.
Some processing will only be done where we have sought your consent. We will tell you what information we would like to use and the reason why. You have the right to withdraw your consent and we will stop using your personal data and delete it unless we can demonstrate that another legal basis applies.
We use information held about you in the following ways:
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer we will contact you by electronic means only if you have consented to this.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If We Are Your IT Limited, IT 4 Home Limited and WiFi 4 Leisure Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Suite 0.43, The Innovation Centre, York YO10 5DG.
You have a right to be informed as a data subject of the data we hold and process about you. This policy document is intended to do that. If you have any questions or if you feel that this policy does not deal with your concerns or questions, please contact us on the contact details below.
We try to be as open as we can about giving people access to their personal information. Individuals can find out if we hold any personal information by making a request under the GDPR . If we do hold information about you we will:
To make a request to us for any personal information we may hold you need to put the request in writing using out contact details below. If you agree, we may try to deal with your request informally, for example by providing you with the specific information you need over the telephone. We will still need to verify your identity if we do this. You will not have to pay a fee but we may charge a reasonable sum if your request is clearly unfounded, repetitive or excessive.
This is a right to ask us to correct any wrong data we hold about you. You can ask us to correct any mistakes by contacting us at the address below.
You have a right to ask us to delete any data we hold about you. You can ask us to do this by contacting us. We will not be able to delete data in situations where there is a legal or regulatory need to retain it and we will explain this if it happens. We may also be unable to fully delete computer-held data because of system design restrictions and again we will explain this if it happens.
This is a right to ask us to restrict the processing of any data we hold about you. You can ask us to do this by contacting us at the address below.
You have a right to ask us to transfer certain data to another organisation. You can ask us to do this by contacting us at the address below.
When and if we process your data based on our legitimate interests, you have a right to object to that processing. You can ask us to do this by contacting us at the address below.
We will never process your personal data for marketing purposes without your consent.
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